What is the 7-Day Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me?

Every piece of jewellery sold at Sunaar.com.pk is covered under our 7-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed. 

In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at sales@sunaar.com.pk or call us on +92 300944 2697, within 7 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money. 

The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:

● Any jewellery that exhibits physical damage to the box or to the product.

● Any jewellery that has been washed.

● Any jewellery not in its original condition.

● Any jewellery that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.

● Any jewellery without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.

 

How do I cancel an order on Sunaar.com.pk? 

Cancellation before product has shipped:

● If you cancel your order before your jewelry has shipped, we will refund the entire amount.

Cancellation after product has shipped:

● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.

● If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 7-Day Replacement Guarantee for further details.

 

How do I return a purchased item? What is the procedure to return a product to Sunaar?

In order to initiate a return, please call our customer service at +91 300944 2697 or email us at sales@sunaar.com.pk. Our customer service representative will help you with the process.